Training: Managing Difficult Conversations: The Industry Influencer Way

We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.

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ACI's Managing Difficult Conversations 1 Day Training Charlotte

1-DAY TRAINING

October

06

  • Thursday, 06th October
  • EST
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Negotiating for Results: Getting What You Need

Learn How Industry Influencers Leverage Negotiating Skills to Get their Needs Met

We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.
 
What Will Students Learn?

  • How to define their frame of reference
  • How to establish a positive intent and a desired outcome
  • Good communication skills
  • How to draft a script for a difficult conversation
  • Use specific steps to carry out a difficult conversation
  • How to access additional resources as required
  • How to maintain safety in a conversation
What Topics are Covered?

  • Choosing to have the conversation
  • Toolkit for successful conversations
  • Choosing the time and place
  • Framework for difficult conversations
  • Conversation template
  • Staying safe
  • Role play practice
Here is what's included in every ACI training
What’s Included?

Instruction by an expert facilitator

Small, interactive classes

 

Specialized manual and course materials

Personalized certificate of completion

Training Details

P2323 Managing Difficult Conversations

We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.

This workshop will help you teach participants how to:

  • Define frame of reference
  • Establish a positive intent and a desired outcome
  • Use good communication skills during a conversation
  • Draft a script for a difficult conversation
  • Use specific steps to carry out a difficult conversation
  • Access additional resources as required
  • Maintain safety in a conversation

Course Overview

You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

Choosing to Have the Conversation 

Your first step in managing a difficult conversation (even if it happens suddenly) is to consider the potential outcomes and decide whether or not the conversation has enough value for you. This session will show participants ways to consider the consequences, as well as how to explore their frame of reference, establish positive intent, and identify what they want from the conversation.

Toolkit for Successful Conversations

Good communication skills are crucial for a successful conversation. This session will give participants tools for managing their body language, speaking persuasively, active listening, asking questions, and using probing techniques.

Choosing the Time and Place

This session will give participants tips on choosing a good meeting place and time for a difficult conversation (if they have that option).

Framework for Difficult Conversations

Next, participants will explore a seven-step framework for difficult conversations. They will also create a template to help them plan future conversations.

Staying Safe

In this session, participants will learn how to handle conversations which might be a threat to their safety.

Testing the Waters

To wrap up the course, participants will role play a difficult conversation that they have recently encountered.

Workshop Wrap-Up

At the end of the day, students will have an opportunity to ask questions and fill out an action plan.

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The Choice of Today's Movers and Shakers...

  • Networking

    The opportunity to create synergy and mastermind with other brands, just like you.

  • Transformation

    A deeper understanding of how to move from self-employed to the owner of a thriving enterprise.

  • Strategies

    Tools and best practices specifically crafted to help you be more productive & increase your revenue

Check Out What Other People Are Saying About This Course

Compromise is good, but not at the expense of one losing out all the time! I always struggled with negotiating. I was lousy at it at home, at work in every area of my life. This training has given me the skills to be confident and self-assured in order to get my needs met too.

Amy Rush
Amy Rush
Register Now For Only $297Hurry. Don't lose your seat!

Class size is small so don't delay. We would hate to start the training without you.

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